Welcome to NativaFiber. We are committed to providing clear and convenient shipping to customers throughout Canada, including all provinces and territories.
Orders may be shipped from Ukraine or Austria, depending on product availability and the fulfillment location assigned to the order.
Orders are shipped using the postal or courier service selected for the destination. Final delivery within Canada may be completed by Canada Post or another local delivery provider.
We offer free standard shipping on orders over CAD 120 throughout Canada.
Free standard shipping applies only to the standard shipping method and does not apply to express or expedited delivery.
For orders under CAD 120, the shipping cost depends on the delivery address, parcel weight, parcel dimensions, and selected shipping method.
The exact shipping cost will be displayed at checkout before payment is completed.
Express or expedited shipping may be available at checkout.
The cost will be calculated based on the selected shipping method, the contents of the order, the shipping location, and the delivery address.
Orders are normally processed and prepared for shipment within 1–2 business days.
Business days are Monday through Friday, excluding public holidays in the country from which the order is shipped.
Order processing time is separate from the estimated delivery time.
Once the order has been shipped, we will send you a shipping confirmation email.
Standard delivery to Canada usually takes approximately 3–12 business days after dispatch.
Delivery to remote or rural locations, northern regions, and Canadian territories may take longer.
Delivery times are estimates and may be affected by customs processing, carrier delays, weather conditions, public holidays, and other circumstances outside NativaFiber’s reasonable control.
Products of Ukrainian or European Union origin may qualify for duty-free treatment in Canada under applicable trade agreements.
In some cases, Canadian authorities or the delivery provider may apply import taxes or handling charges. Any such charges are determined by Canadian authorities and are the recipient’s responsibility unless they are expressly included in the order total at checkout.
When tracking is available, we will send you a tracking number by email after the order has been shipped.
Tracking information may take some time to appear or update, particularly while the parcel is travelling between countries or being processed by customs.
Please check your delivery address carefully before confirming your order.
The customer is responsible for providing a complete and accurate delivery address.
Contact NativaFiber as soon as possible if an address correction is required. Once the order has been shipped, changing the delivery address may no longer be possible.
Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by applicable law.
If you have questions about shipping costs, delivery times, tracking, or available shipping methods, please contact our customer support team:
Email: [email protected]