Last updated: July 27, 2026
This Returns and Exchanges Policy applies to orders placed through NativaFiber and delivered to an address in Canada.
In this Policy, “NativaFiber,” “we,” “us,” and “our” refer to Svitlana Bodanova, operating the NativaFiber online store.
NativaFiber offers a voluntary 30-day return period for eligible products.
A customer may request a return within 30 calendar days after the date on which the order is delivered.
This voluntary return option applies when the product is correct, undamaged and free from defects, but the customer:
A return request must be submitted within 30 calendar days after delivery. Products returned after the deadline may be refused unless mandatory provincial or territorial law provides otherwise.
To qualify for a voluntary return, the product must be:
A blanket or throw may be unfolded and reasonably inspected. It must not be used for sleeping, seating, outdoor use or other regular use before return.
Original product packaging should be included where reasonably possible. The absence of or damage to the outer shipping box alone does not automatically make a product ineligible.
Products sold as a set must be returned as a complete set unless we approve a partial return in writing.
If handling has reduced the product’s resale value, we may reduce the voluntary refund by an amount reasonably corresponding to the loss in value.
A voluntary return may be refused if the product:
Contact us at [email protected] before sending a product back.
Please include:
A reason for a voluntary return is optional.
After reviewing the request, we will provide return instructions and confirm the return address.
Returns sent without first contacting us may be delayed or refused if they do not satisfy this Policy, subject to mandatory law.
When a customer voluntarily returns an undamaged and correctly supplied product because they changed their mind, the customer is responsible for the cost of transportation in both directions.
This includes:
An order may be advertised or displayed as including “Free Shipping.” This means that NativaFiber initially pays or absorbs the outbound transportation cost if the customer keeps the product.
It does not mean that the carrier transported the parcel without charge.
When an undamaged and correctly supplied product is voluntarily returned, NativaFiber will deduct the actual outbound shipping cost from the refund even if:
The deducted amount will be limited to the documented transportation charge actually paid by NativaFiber to the carrier. We will not add an arbitrary shipping amount, profit margin or internal processing fee.
For a partial return, we may deduct a reasonable portion of the original shipping cost attributable to the returned product.
The customer may arrange and pay for the return directly through a suitable carrier.
If NativaFiber provides a prepaid return label, its actual cost will be deducted from the refund.
The refund for a voluntary change-of-mind return will generally be:
Amount paid for the returned productminus the actual original outbound shipping costminus the return shipping cost, if paid by NativaFiberminus any permitted deduction for diminished value.
When the customer pays the carrier directly for return shipping, that amount is not deducted again by NativaFiber.
The two-way shipping rule does not apply to:
The customer must pack the returned product securely and use a shipping method suitable for its value and destination.
We strongly recommend:
For a voluntary return, the customer remains responsible for the parcel until it is delivered to and physically received by NativaFiber.
NativaFiber is not responsible for a voluntary return that is lost, sent to the wrong address or damaged because of inadequate packaging.
Returns sent cash on delivery or with unpaid postage may be refused.
A refund for a voluntary return will be processed only after:
A refund will not be issued solely because:
We normally inspect the return within five business days after its delivery to NativaFiber.
The inspection may verify:
If approved, the refund will normally be sent to the original payment method within seven business days after the inspection is completed.
The customer’s bank, card issuer or payment provider may require additional processing time.
Refunds are calculated using the amount actually paid after discounts and promotional adjustments. Applicable sales taxes will be adjusted as required by law.
Where mandatory provincial or territorial legislation requires a different refund procedure or deadline, that legislation will prevail.
Contact us at [email protected] if an order arrives:
For visible transportation damage, we recommend contacting us within 48 hours after delivery. The 48-hour period helps us investigate the matter with the carrier but does not remove mandatory rights or legal warranties.
Please provide, where available:
Please retain the product and packaging until we confirm that they are no longer required.
If the outside of the parcel is visibly damaged, ask the carrier to record the damage where possible. Severe visible damage may also justify refusing the parcel.
Accepting a parcel without a damage notation does not by itself mean that the customer accepted a damaged product or waived legal rights.
After confirming the issue, NativaFiber will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include:
NativaFiber will bear reasonable shipping costs for a confirmed defective, damaged, incorrect or incomplete product.
Exchanges depend on product availability.
For an exchange requested because the customer prefers another colour, pattern or product:
We may process the transaction as a return followed by a separate new order.
If the exchange is necessary because NativaFiber supplied a defective, damaged or incorrect product, NativaFiber will bear the reasonable transportation costs.
Refusing a parcel or failing to collect it is not automatically treated as an approved voluntary return.
If delivery is refused or the parcel is not collected for a reason not caused by NativaFiber or the carrier, we may deduct actual and documented costs including:
This rule does not apply where:
The following products are not eligible for voluntary return, except where required by law:
A discounted product remains eligible for return unless it was clearly marked final sale before purchase.
This is a voluntary return policy for non-defective products. It does not replace the legal warranties, cancellation rights or other remedies provided by Canadian provincial or territorial legislation.
In some circumstances, legislation may allow a customer to cancel an online purchase because the merchant:
Where such a statutory cancellation right applies, the voluntary two-way shipping deduction and the requirement to wait for inspection will apply only to the extent permitted by law.
For orders delivered in Québec, this Policy does not restrict rights under the Québec Consumer Protection Act, including applicable legal warranties and statutory cancellation rights for distance contracts.
Do not send a return until you have received instructions.
Return recipient: Svitlana Bodanova / NATIVAFIBER
Street and building number: Längdorfer Straße, 30/4
Postal code and city: 9184 St. Jakob im Rosental
Country: Austria
Email: [email protected]
The customer is responsible for correctly identifying the parcel as returned goods and completing the necessary customs documentation for a voluntary return.
NativaFiber is not responsible for customs delays caused by incomplete or incorrect return documentation.
Nothing in this Policy excludes, limits or waives a non-excludable legal warranty, statutory cancellation right or other mandatory consumer remedy.
If this Policy conflicts with mandatory federal, provincial or territorial law, the mandatory law will prevail.