Last updated: July 27, 2026
This Returns and Exchanges Policy applies to orders placed through NativaFiber and delivered to an address in the United States.
In this Policy, “NativaFiber,” “we,” “us,” and “our” refer to Svitlana Bodanova, operating the NativaFiber online store.
We accept voluntary returns of eligible products within 30 calendar days after the date on which the order is delivered.
This voluntary return option applies when the product is not damaged or defective and the customer wishes to return it because, for example:
The return request must be submitted within 30 calendar days after delivery. Products sent after this period may be refused unless otherwise required by applicable law.
To qualify for a voluntary return, the product must be:
A blanket or throw may be unfolded and reasonably inspected. Using it on a bed, sofa, chair or outdoors for more than a reasonable inspection may be considered use.
Please return the product in its original product packaging where reasonably possible. Damage to or absence of the outer shipping box alone will not automatically make the product ineligible for return.
Products purchased as a set must be returned as a complete set unless we expressly agree to accept a partial return.
We may reduce or refuse a voluntary refund if the returned product:
Any deduction will be based on the actual reduction in the product’s value and will be explained to the customer.
Before sending a product back, contact us at [email protected].
Please provide:
Providing a reason is optional for a voluntary return, but it may help us improve our products and service.
After reviewing the request, we will provide return instructions and the applicable return address. A return is not considered received merely because a return request has been submitted.
Returns sent without contacting us may be delayed. We may refuse unauthorized returns that do not comply with this Policy, except where applicable law requires otherwise.
When an undamaged and correctly supplied product is returned because the customer changed their mind or no longer wants the product, the customer is responsible for the cost of transportation in both directions.
This means the customer is responsible for:
“Free shipping” means that NativaFiber initially pays the shipping cost on the customer’s behalf if the customer keeps the order.
Shipping is not free of cost to NativaFiber. If the customer voluntarily returns an undamaged and correctly supplied product, the actual outbound shipping cost paid by NativaFiber will be deducted from the refund, even when:
The deduction will be limited to the documented amount actually charged to NativaFiber by the carrier for shipping the returned product to the customer. We do not add an undisclosed profit margin or internal handling charge to this amount.
For a partial return, we may deduct the reasonable portion of the original shipping cost attributable to the returned product.
The customer may use a suitable tracked carrier to return the product at the customer’s own expense.
If NativaFiber provides a prepaid return label for a voluntary return, the actual cost of that label will be deducted from the refund.
Therefore, the refund for a voluntary change-of-mind return will generally be calculated as follows:
Amount paid for the returned productminus the actual original outbound shipping costminus the return shipping cost, if paid by NativaFiberminus any permitted deduction for diminished value.
If the customer purchases the return label directly from a carrier, that cost is paid separately by the customer and will not appear as a second deduction from the refund.
Shipping deductions do not apply when the return is caused by:
The customer is responsible for packing the return securely.
We strongly recommend using:
For voluntary returns, the customer bears the risk of loss or damage during return transportation until the parcel is delivered to and received by NativaFiber.
NativaFiber is not responsible for voluntary return parcels that are lost, delivered to an incorrect address or damaged because of insufficient packaging.
Do not send returns cash on delivery or with postage due. Such parcels may be refused.
For voluntary returns, a refund will not be issued solely on the basis of:
The refund process begins after the returned product has been physically received and inspected by NativaFiber.
We will inspect the product to confirm:
After receiving the returned product, we will inspect it and normally issue any approved refund within 14 calendar days. A refund will be issued only after the product has been received and inspected. The refund will be sent to the original payment method unless another method is required or expressly agreed.
Banks and payment providers may require additional time to post the refund to the customer’s account.
The refund will be based on the amount actually paid for the returned product after discounts, promotional codes and other price adjustments.
If a product arrives damaged, defective, incomplete or different from the product ordered, contact us at [email protected] as soon as reasonably possible.
For visible transportation damage, we recommend contacting us within 48 hours after delivery. This recommended reporting period helps us investigate the issue with the carrier, but it does not eliminate any rights provided by applicable law.
Please provide, where available:
Do not dispose of the product or packaging until we confirm that they are no longer required for the investigation.
If the parcel is visibly damaged at delivery, you may ask the carrier to record the damage. You may also refuse a parcel when the packaging is severely damaged and acceptance would be unreasonable.
Failure to record visible packaging damage with the carrier does not automatically cancel your rights.
When NativaFiber confirms that the product is damaged, defective, incomplete or incorrect, we will provide an appropriate remedy. Depending on the circumstances, this may include:
NativaFiber will pay reasonable return and replacement shipping costs for a confirmed damaged, defective, incomplete or incorrect product.
Exchanges are subject to product availability.
For a preference-based exchange, such as exchanging a colour or design when the original product is correct and undamaged:
We may ask the customer to return the original product for a refund and place a separate order for the replacement.
If the exchange is required because NativaFiber sent an incorrect, damaged or defective product, NativaFiber will pay the reasonable shipping costs.
Refusing delivery or failing to collect a parcel does not automatically create an approved return.
If a parcel is refused or remains uncollected for reasons not caused by NativaFiber or the carrier, the following may be deducted from the refund:
Only actual, documented third-party costs will be deducted.
These deductions do not apply when refusal was reasonably caused by visible damage, an incorrect shipment or another fault attributable to NativaFiber.
The following products are not eligible for voluntary return, except where required by law:
A product is not considered final sale merely because it was discounted unless it was clearly identified as final sale before purchase.
Do not return a product until you have received return instructions.
Return recipient: Svitlana Bodanova / NATIVAFIBER
Street and building number: Längdorfer Straße, 30/4
Postal code and city: 9184 St. Jakob im Rosental
Country: Austria
Email: [email protected]
The customer is responsible for correctly completing all customs documentation for a voluntary international return.
This Policy provides a voluntary return option for eligible products. It does not exclude, restrict or replace any non-waivable rights or remedies available to the customer under applicable federal or state law.
Where applicable law gives the customer greater protection than this Policy, the applicable law will prevail.